This Outwell footprint is designed to help protect your tent, prolong its life and add a layer of insulation.

Outwell

Outwell Sky 4 Footprint

£24.99 £36.99 32% off

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Pre-Order

With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!

Pre-Launch

With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery & Collection Dates

Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.

We estimate this will be ready for despatch to you or collection via Click & Collect on Undetermined

Earn Rewards

When you purchase this item, you will earn of rewards points to spend on your next purchase from us. You can spend your Rewards balance in-store & online.

Easy 90 Day Returns

Our returns period is 90 days from date of order, click below to go to our Returns Portal to start your return.

Start Your Return

Easy 90 Day Returns

Return your items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt.

You can also return online purchases to our stores for refund / exchange too.

Please refer to our full returns terms and conditions in the FAQ section for information on tents, climbing gear, underwear, and footwear for further guidance.

Our returns address

Taunton Leisure - Returns
Victoria House
Victoria Street
Taunton
TA1 3FA

Start Your Return

Warranty / Service

If you think your product is possibly faulty

- To resolve your query efficiently we use a claim form and case / ticket system, complete the form, add all the details required, and we'll get straight on to sorting it out.
- Please include as much information as possible to help us fully understand the issue.
- You'll need your order number, and uploading some pictures with the form is a great idea and usually required for us to proceed.
- You will get an email receipt with your ticket reference.
- We deal with warranty or faulty product queries via email and your ticket, this keeps all details together and helps get to a resolution quicker.
- If after receipt of your claim form the product needs to be returned to us, we will provide a pre-paid return label or arrange collection for larger / heavier items, customer services will let you know how to proceed.
- Please don't send a possible faulty or warranty product back without completing the claim form first, as we are unable to refund your postage if you do.
- Note, we can only deal with the original purchaser of the product

Timescale to deal with your claim - for technical faults or repairs we use the services of the original manufacturer or nominated agent for inspection, testing and high quality guaranteed repairs. Please allow a reasonable timescale for completion of this process, customer services can advise further as this does vary between products.

If you have an item purchased from one of our stores, please contact the respective store directly.

Start a Warranty Claim

FAQ's

I think a product I've bought from you is faulty, what should I do?

Firstly, apologies you are having to contact us in these circumstances, in the first instance please complete our warranty service form or pop to the store you bought the product from, we will be pleased to help.

Important– For warranty claims, please complete the warranty form and await a reply from customer services before sending a faulty item back. We are unable to refund your return postage costs unless you have done so.

If customer services advise your product is possibly faulty and requires further inspection, then we will send you a pre-paid return label – simply attach to the parcel and drop into your local Yodel shop. For larger heavier orders like tents & camping furniture etc we can arrange for courier collection if required. You have a legal right to reject faulty goods within 30 days of receipt and get a refund, including postage back to us. Please start the process off by completing our warranty service form, and we will get in touch.

How can I return an order to you?

You can return a new and unused item for a refund within 90 days, return options can be found at the top of this page.

Can I return an order to a store?

Yes, of course, if more convenient. Stores can process a refund or exchange, please bring your new / unused goods and a copy of your order email (on your phone is ok)

Can you collect my return?

Yes, buy a label from our Returns Portal and Royal Mail can collect - subject to weight and size limits - please refer to the portal for more info.

How do I exchange an item for a different size?

The easiest method is to place a new order for the correct size and simply send the incorrect ones back for a refund. We can process an exchange, but can't reserve stock awaiting the return. Go to the returns portal and let us know you request

Once received, we will check the stock of your requested item and despatch the exchanged item to you.

You will receive an email with your tracking information after despatch.

Full Terms & Conditions

We don't offer free returns for unwanted or unsuitable orders back to us, you're welcome to drop an order back into one of our stores.

All goods must be in a new and unused condition. All product packaging, labels and tags must be included. For unwanted items, the order will be refunded, excluding any delivery charges. Please don't write or stick returns labels to the product packaging itself but use an outer bag or box.

Tents, awnings, canopies & extensions - Please note that once a tent, awning, canopy or extension has been pitched outside we are unable to accept it back under the 90-day return policy as it not in a new and unused condition. Please check tent dimensions, floor plans and details carefully or if you are unsure please visit one of our stores or shows to view before purchase.

Footwear - Please note, in the case of footwear returns, please use outer packaging to send the product back. Any shoe boxes defaced by parcel tape, stamps, writing or our returns address etc on will not be accepted and will be returned to you.

Climbing Equipment - Safety equipment (climbing gear such as, but not restricted to, harnesses, helmets, ropes, hardware & slings) must be returned in brand new and unused condition as per our returns' policy. All packaging including tags and instruction manuals must be present, otherwise we will not be able to accept your return. This is for your own safety and the safety of others.

Underwear - For hygiene reasons we are unable to offer a refund or exchange on briefs, boxers and other underwear returned to us as we are unable to resell these to other customers. Please check the size-chart listed on the product page carefully before ordering underwear, if you require any more detailed sizing assistance then please get in touch and will be happy to measure etc as you require.

Electronics/ data products - returns policy excludes CD/DVD disks, memory cards & data products or any electronic products such as GPS or watches once registered or activated.

Faulty or warranty returns - please go to the Warranty / Service page and complete the claim form is required.

Consumer Contracts Regulations

You have a right to cancel your order within a fourteen working day cooling-off period following the day after the date of delivery for any unused item purchased through the website under the Consumer Contracts Regulations. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.

To cancel your order using the Consumer Contracts Regulations, you must e-mail or write to us with your details and order number and state that you are cancelling your order and claiming your rights under these regulations. You must take reasonable care of the items, retain all original packaging, and must not use them. All goods are returned at your own expense, unless the item is deemed faulty or incorrect.

You will receive a refund within fourteen days of your notice to cancel. We advise customers to return a product with the original packaging to ensure that the product is not damaged on its return journey.

Returning an order for refund under our 90 return policy without contacting first as set out above does not mean you have claimed your rights under these regulations.