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Taunton Leisure Delivery Details

PLEASE NOTE: Deliveries are delayed

DPD our couriers are experiencing exceptional volumes of parcels and as a consequence our collections and deliveries are delayed. Orders shipped on Monday, Tuesday and Wednesday are currently affected. We will update info here as we get it. You will get your order, but it will take at least a day to longer to arrive. Further local area updates from DPD can be found here.

Royal Mail Industrial Action

Please note, delivery to you for Standard Delivery and Tracked services will be delayed following the announcement of industrial action by Royal Mail on the following days, orders will not be collected from us and no deliveries to you will take place. Parcels shipped throughout this period will also experience a delay as Royal Mail catch up.

- Thursday 24th November
- Friday 25th November
- Wednesday 30th November
- Thursday 1st December
- Friday 9th December
- Sunday 11th December
- Wednesday 14th December


Free Standard & Tracked Delivery


Standard delivery free for orders over £50
(£3.95 for orders below £50)
Typically delivered in 3 - 5 Working days via Royal Mail Tracked 48
Royal Mail deliver Monday - Saturday
Tracked 24 delivery also available, free for orders over £150

DPD Courier Delivery



Free DPD delivery for orders over £200
(£5.95 for orders below £200)
Typically delivered in 1 - 2 Working days via DPD Courier
Saturday / Sunday Delivery £10.95
Service unavailable for highlands and islands locations - See FAQ's for more info

Click & Collect

Taunton Leisure Click and Collect

Free Click & Collect to our Taunton Leisure Stores
Choose Click & Collect during checkout, complete your purchase as usual, and the selected store will be in touch when the item is ready for collection.

DPD Pickup


£3.95 for all Orders
Not going to be home? Choose DPD Pickup in the checkout, and you can have your order delivered to your local DPD Pickup Point. Size & weight restrictions apply.

FAQ's

Can I collect from a Taunton Leisure store?

Yes, you can collect your order from one of our stores

Choose Click & Collect in the checkout and select your preferred store.

You can check the available stock in the store on each product page.

Once ready, the store will be in contact to confirm the item is ready for collection.

Can you send my order to an alternative address?

When placing your order, you can manage your address book at checkout or anytime for subsequent orders from your account.

If you wish to change the delivery address after placing an order, but before it has been despatched, please contact customer service ASAP on 01823 275121. We are open Monday to Friday, 9am-5pm

Can I change the delivery address once the parcel has been despatched?

For deliveries sent with Royal Mail, we are unable to amend the address once the parcel has left us.

For DPD Delivery the best option is for you to manage the delivery process through the DPD Predict service, whereby you can opt to upgrade delivery, select a safe place, nominate a neighbour, Pick Up shop and more.

Change of address that involve the parcel going to another depot may incur a charge and/or delay

My address is in a Highlands & Islands location, how much will delivery be?

We will always try to deliver your order using Royal Mail Tracked 48 service, which is free for orders over £50. This service is up to 20 kg and 61 x 46 x 46 cm.

For larger weights and dimensions we have to use DPD which add a surcharge to these destinations, this will be calculated at checkout but if you have any questions please contact us.

How can I track my parcel?

We ship with Royal Mail Tracked 48, FedEx and DPD courier - both are tracked services and can be looked up online using your tracking number.

Once your order has been dispatched, you will be sent an email with tracking information and a link to the courier website

When will my order arrive?

Standard delivery is 2 - 3 working days from despatch (with 90% arriving in two days). DPD courier services are next working day for standard UK addresses and two days for Highlands & Islands. Weekend nominated delivery is also available for an extra charge.

Please note: Unless otherwise advised when you check out, we despatch all order placed before 3pm on the same day (Monday - Friday Excluding Bank Holidays)

Can you leave my parcel in a safe place or with a neighbour?

Yes, for some deliveries

FOR ROYAL MAIL DELIVERIES: Royal Mail will try a neighbour and also leave in a safe place if they consider a location suitable for this at your address. They will leave a card telling you where the parcel has been left. If they can't do either of these, a card will let you know the parcel has been returned to the local Customer Service Point for collection

FOR DPD DELIVERIES: DPD offer a variety of ways to customise and personalise your delivery. Instructions regarding safe places for deliveries or other requests are handled by the customer through the DPD predict service. Links to these features are provided via text & email after your order has been despatched.

Be sure to add in your email/SMS info for this function. We have no facility for adding information to any DPD orders once they have been despatched.

Delivery Terms & Conditions

Our standard terms and conditions for all deliveries.

All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you as soon as possible. Outstanding orders / items can be cancelled at any time prior to despatch.

Please note: For larger items, we may send with a DPD Courier Delivery / FedEx

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within 2working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory.

In the event an order / delivery is not received, you must advise us within 5 working days of the shipping date as advised by email / sms. All orders are sent with tracking in order we can confirm safe delivery.

We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

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