Our returns period is 90 days from date of order.
Your return options are below (but you can use any service you wish)
Cost £3.99. For items under 60 x 50 x 50 cm and 10 kg - you will get up to £50 cover for your order.
Go to Yodel Returns
The returns address you need is Taunton Leisure Ltd, Victoria House, Taunton, TA1 3FA
Services vary but generally best for parcels under 10 kg, cost & compensation varies by service usedGo to Royal Mail
The returns address you need is Taunton Leisure Ltd, Victoria House, Taunton, TA1 3FA
Good for heavier & higher value parcels, cost & compensation varies by service usedGo to DPD Local
Easy 90 Day Returns
For specific instructions then download a returns form, enclose with your return and send the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt.
No printer? No problem, simply enclose a note with your name / postcode and order number and what action you require with the returned items. You can also return online purchases to our stores for refund / exchange too!
Please refer to our full returns terms and conditions in the FAQ section for information on tents, climbing gear, underwear, and footwear for further guidance.
Our returns address
Taunton Leisure - Returns
Victoria House
Victoria Street
Taunton
TA1 3FA
Warranty / Service
If you think your product is possibly faulty
- To resolve your query efficiently we use a claim form and case / ticket system, complete the form, add all the details required, and we'll get straight on to sorting it out.
- Please include as much information as possible to help us fully understand the issue.
- You'll need your order number, and uploading some pictures with the form is a great idea and usually required for us to proceed.
- You will get an email receipt with your ticket reference.
- We deal with warranty or faulty product queries via email and your ticket, this keeps all details together and helps get to a resolution quicker.
- If after receipt of your claim form the product needs to be returned to us, we will provide a pre-paid return label or arrange collection for larger / heavier items, customer services will let you know how to proceed.
-
Please don't send a possible faulty or warranty product back without completing the claim form first, as we are unable to refund your postage if you do.
-
Note, we can only deal with the original purchaser of the product
Timescale to deal with your claim - for technical faults or repairs we use the services of the original manufacturer or nominated agent for inspection, testing and high quality guaranteed repairs. Please allow a reasonable timescale for completion of this process, customer services can advise further as this does vary between products.
If you have an item purchased from one of our stores, please contact the respective store directly.
Start a Warranty Claim