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Store Opening News and Customer Information

Words by Taunton Leisure

on 11/06/2020 14:36:13

Store staff

Our Taunton, Exeter & Bristol stores are open and look forward to welcoming you.  We are offering the same high level of service that you are used to, but so that everyone is safe and to comply with Government guidelines, we are changing the way we do some things.


Updated Opening Hours for all stores

    Monday: CLOSED


    Tuesday – Saturday 9am to 5pm

    Sunday - 10am – 4.30pm

        Number of Customers in Store

        To ensure a comfortable shopping experience we are limiting the number of customers in the store at any one time so you may have a short wait at the door by our Queue Here sign before our staff invite you in.

        For Your Protection

        Hand Sanitising Stations are at the front of the store and our staff will guide you to these before you shop giving you the choice of either using the Sanitiser Gel or the disposable Nitrile Gloves.

        There will also be signage around the store reminding you to keep to a 2 metres distance from everyone at all times.

        Please wear a face covering when visiting the store.

        Our staff will also be wearing a face mask, gloves and or a face shield.

        Changing Rooms

        I am afraid that for now our Changing Rooms will be closed.

        How will Boot/Rucksack and Climbing Harness Fittings be done.

        Unfortunately, for the time being, we will not be able to operate with our renowned hands on approach.  However, we will be able to offer our verbal expertise and guide you through the normal processes at a safe distance.  For your convenience you will be able to make an appointment online or over the telephone in advance of your visit to guarantee a member of staff will be there to help you when you arrive. Click Here to book

        Click and Collect

        Available from all stores, simply visit the website, make your selection, pay online and collect at your convenience.

        Payments in store

        To ensure as little contact as possible, we would encourage contactless payments or the use of credit/debit cards wherever possible.

        Returns Policy

        We offer a 90 Days returns policy to bring your items back for a refund or exchange should they not be suitable, but please remember to bring your receipt with you as we cannot accept returns without it.

        We want you to be confident that when visiting us, we are providing a safe and comfortable environment for you to shop in.  We really do value your custom and look forward to being of service in our retail stores.

        Stay safe,

        Simon Clark



        Taunton Leisure Ltd, Victoria House, Taunton, Somerset, TA1 3FA Company No: 3603607 VAT No: GB 720970835 © Integrated Ecommerce © Citrus-Lime Limited Credit subject to status and affordability. Terms & Conditions Apply. Taunton Leisure trading as are a credit broker and are Authorised and Regulated by the Financial Conduct Authority. Credit is provided by Hitachi Personal Finance, a division of Hitachi Capital (UK) PLC Authorised and Regulated by the Financial Conduct Authority. Hitachi Capital (UK) PLC is authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through