We are really pleased to announce our Taunton, Exeter & Bristol stores are open, we are looking forward to welcoming you back. We will be offering the same high level of service that you are used to, but so that everyone is safe and to fully comply with Government guidelines, we are changing the way we do some things.
Our stores are open!
Updated Opening Hours for all stores
Monday: CLOSED
Open: Tuesday - Sunday 10am to 4.30pm
Number of Customers in Store
To ensure a comfortable shopping experience we are limiting the number of customers in the store at any one time so you may have a short wait at the door by our Queue Here sign before our staff invite you in.
For Your Protection
Hand Sanitising Stations are at the front of the store and our staff will guide you to these before you shop giving you the choice of either using the Sanitiser Gel or the disposable Nitrile Gloves.
There will also be signage around the store reminding you to keep to a 2 metres distance from everyone at all times.
Our staff may be wearing a face mask/gloves or a halo head screen to give max protection for all, so it is absolutely fine for you to visit wearing whatever protection you feel necessary.
Changing Rooms
I am afraid that for now our Changing Rooms will be closed.
How will Boot/Rucksack and Climbing Harness Fittings be done.
Unfortunately, for the time being, we will not be able to operate with our renowned hands on approach. However, we will be able to offer our verbal expertise and guide you through the normal processes at a safe distance. For your convenience you will be able to make an appointment online or over the telephone in advance of your visit to guarantee a member of staff will be there to help you when you arrive. Click Here to book
Click and Collect
Available from the Exeter store only at this moment in time, simply visit the website, make your selection, pay online and collect at your convenience.
Payments in store
To ensure as little contact as possible, we would encourage contactless payments or the use of credit/debit cards wherever possible.
Returns Policy
We offer a 90 Days returns policy to bring your items back for a refund or exchange should they not be suitable, but please remember to bring your receipt with you as we cannot accept returns without it.
It will be a little strange to start with but we want you to be confident that when visiting us, we are providing a safe and comfortable environment for you to shop in. Thank you so much for being patient, we really do value your custom and look forward to being of service in our retail stores. Of course, our full line up of products is available to view and purchase from our website including checking store stock for Click & Collect or to ensure the products are in store for you to view if you are making a journey to visit.
Stay safe,
Simon Clark
Owner
