Easy 90 day returns
Simply return the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt.
A returns form is at the bottom of your invoice (included with your order)
Please refer to our full returns terms and conditions below for information on tents, climbing gear, underwear and footwear for further guidance.
You are welcome to use Royal Mail or whichever delivery or service is convenient to return your order to us. Please retain proof of posting or tracking receipt in case of query.
Our returns address is
Taunton Leisure Ltd
Easy and convenient returns with Collect+ (you're welcome to use any service you wish like Royal Mail, Hermes if you prefer)
For items under 60 x 50 x 50cm and 10kg
There are over 5,800 Collect+ stores often open 7 days a week.
1: Pack your item and complete returns form
2: Buy a returns label for £4.49 at Collect+
3: Drop off at Collect+ shop and get a receipt
Collect+ is a service separate to Taunton Leisure, click here for their terms & conditions.
warranty / service
Click here to make a claim.
We stand by the quality and performance of the products we sell, as a genuine stockist we offer manufacturer extended guarantees where applicable.
For faulty products and warranty, please complete the claim form, you'll need your order number and some pictures when appropriate.
Please don't send a product back without contacting us first using the claim form.
If after receipt of your claim form the product needs to be returned to us we will provide a pre-paid returns label or arrange collection for larger / heavier items, customer services will advise when we receive you claim form.
For technical faults or repairs we use the services of the original manufacturer or nominated agent for inspection, testing and high quality guaranteed repairs. Please allow a reasonable timescale for completion of this process, customer services can advise further.
Terms and Conditions
We don't offer free returns for unwanted or unsuitable orders back to us, you're welcome to drop an order back into one of our stores.
All goods must be in a new and unused condition. All product packaging, labels and tags must be included. For unwanted items the order will be refunded excluding any delivery charges. Please don't write or stick returns labels to the product packaging itself but use an outer bag or box.
Tents, awnings, canopies & extensions - Please note that once a tent, awning, canopy or extension has been pitched outside we are unable to accept it back under the 90 day return policy as it not in a new and unused condition. Please check tent dimensions, floor plans and details carefully or if you are unsure please visit one of our stores or shows to view before purchase.
Footwear - Please note in the case of footwear returns please use outer packaging to send the product back. Any shoe boxes defaced by parcel tape, stamps, writing or our returns address etc on will not be accepted and will be returned back to you.
Climbing Equipment - Safety equipment (climbing gear such as, but not restricted to, harnesses, helmets, ropes, hardware & slings) must be returned in brand new and unused condition as per our returns policy. All packaging including tags and instruction manuals must be present, otherwise we will not be able to accept your return. This is for your own safety and the safety of others.
Underwear - For hygiene reasons we are unable to offer a refund on briefs, boxers and other underwear returned to us as we are unable to resell these to other customers. Please check the size-chart listed on the product page carefully before ordering underwear, if you require any more detailed sizing assistance then please get in touch and will be happy to measure etc as you require.
Electronics / data products - returns policy excludes CD/DVD disks, memory cards & data products or any electronic products once registered or activated.
Faulty or warranty returns - please refer to the Warranty / Service panel and complete the claim form.
Consumer Contracts Regulations - UK Only (Formally known as Distance Selling Regulations)
You have a right to cancel your order within a fourteen working day cooling off period following the day after the date of delivery for any unused item purchased through the website under the Consumer Contracts Regulations. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.
To cancel your order using the Consumer Contracts Regulations, you must e-mail or write to us with your details and order number and state that you are cancelling your order and claiming your rights under these regulations. You must take reasonable care of the items, retain all original packaging and must not use them. All goods are returned at your own expense unless the item is deemed faulty or incorrect.
You will receive a refund within fourteen days of your notice to cancel. We advise customers to return a product with the original packaging to insure that the product is not damaged on its return journey.
Returning an order for refund under our 90 return policy without contacting first as set out above does not mean you have claimed your rights under these regulations.
If you don't find the answer to your question then click here to email us your query.
What are your contact details?
Click here for our store contact details – for online and mail order customer services please email any time on [email protected] or call us Monday – Friday 9am – 5pm on 01823275121 (option 1)
When will my order arrive?
Standard delivery is 2 – 3 working days from dispatch (with 90% arriving in two days). DPD courier services are next working day for standard UK addresses and two days for Highlands and Islands. Weekend nominated day delivery also available for extra charge.
Unless otherwise advised when you checkout we dispatch all order placed by 3pm on the same day (Mon – Fri excluding Bank Holidays)
I think a product I've bought from you is faulty, what should I do?
Firstly, apologies you are having to contact us in these circumstances, in the first instance please contact customer services, use our warranty service or pop in the store you bought the product from, we will be pleased to help.
Important – Please contact us for a pre-paid returns label before sending a faulty item back. We are unable to refund your return postage costs unless you have done so.
If your product is faulty and requires sending back to us then we will send you a pre-paid returns label – simply attach to the parcel and drop into your local Post Office or Collect+ shop. For larger heavier orders like tents & camping furniture etc we can arrange for courier collection if required.
Where are your stores located?
We have three stores in Taunton, Exeter and Bristol and usually do pop up tent and camping events in the Spring and Summer.
How can I return an order to you?
You can return a new and unused item for a refund within 90 days, a returns for is included in your parcel. You are welcome to use whichever returns service you prefer or drop the parcel into one of our stores.
How does Collect+ work for returns?
We have partnered with Collect + to offer easy returns. Customers love the convenience of organising a return and dropping it off at the local Collect + store.
Collect+ costs £4.49 upto 10kg and 60x50x50cm click here, put your order number in and buy a label.
Delivery to us typically takes 3-4 working days and you can track this progress online.