Help

Delivery

Free standard delivery for orders over £50
£3.95 for orders below £50
2 - 3 working days via Royal Mail Tracked

Free next working day for orders over £200
£4.95 for orders below £200
Next working day via DPD Courier
Saturday or Sunday  Delivery £9.95

Order by 3pm Mon - Fri for same day dispatch.

Excludes Highlands and Islands for some weights / volumes and services..more info

Returns

Easy 30 day returns

Simply return the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 30 days of receipt.

A returns form is on the reverse of your invoice (included with your order)

Please refer to our full returns terms for information on tents, climbing gear, underwear and footwear for further guidance...more info

Coming Soon: Free Click & Collect

Pick up your order from one of our stores

Choose Click & Collect delivery choice when you checkout, complete your purchase as usual and the store will get in touch to confirm when it's ready to collect.

You can check the available stock in the store on each product page.

Stock level are updated online regularly and orders are dealt with between 9am - 5pm when the stores are open for business...more info

warranty / service

Click here to make a claim.

We stand by the quality and performance of the products we sell, as a genuine stockist we offer manufacturer extended guarantees where applicable.

For faulty products and warranty, please complete the claim form, you'll need your order number and some pictures when appropriate.

Please don't send a product back without contacting us first using the claim form.

European Delivery

Delivery to Europe from £9.95

We ship using International Courier (DPD) or Royal Mail International Signed For postal delivery. Delivery costs are calculated at the checkout.

Order by 3pm for same day dispatch (Mon - Fri), delivery from 2 - 5 working days depending on the destination.

Please refer to the full table for countries, rates and delivery timescales.

Track your order

We ship everything on a trackable service.

Track your order progress in Your Account

Orders placed by 3pm Mon - Fri are shipped same day. A tracking number is notified by email, this will be for Royal Mail Tracked 48 or DPD courier. Don't worry if the tracking number doesn't immediately show information as it may take a few hours to get into the carriers system.

Go to Royal Mail or DPD to track independently if desired.

FAQ's

If you don't find the answer to your question then click here to email us your query.

What are your contact details?

Click here for our store contact details – for online and mail order customer services please email any time on webstore@tauntonleisure.com or call us Monday – Friday 9am – 5pm on 01823275121 (option 1)

How much is delivery?

Standard UK delivery is free for orders over £50 and £3.95 for orders below, faster delivery options available. click here for all the info you need.

I live in a Highlands & Islands location, how much will delivery be?

We will always try to deliver your order using our Royal Mail Tracked 48 service, which is free for orders over £50. This service is up to 20kg and 61 x 46 x 46cm.

For larger weights and dimensions we have to use DPD which add a surcharge to these destinations, this will be calculated at checkout but if you have any questions please contact customer services.

When will my order arrive?

Standard delivery is 2 – 3 working days from dispatch (with 90% arriving in two days). DPD courier services are next working day for standard UK addresses and two days for Highlands and Islands. Weekend nominated day delivery also available for extra charge.

Unless otherwise advised when you checkout we dispatch all order placed by 3pm on the same day (Mon – Fri excluding Bank Holidays)

I can't see the item I want, can you special order it for me?

We are sorry we do not have what you are looking for. If this is not an item we usually stock you would only be able to purchase through a special order in one of our shops.

A special order is an order for an item that we do not normally stock.  We can’t take special orders online or by phone, but one of our shops may be able to order it for you.

If our shops special order an item for you, they do, however, have some guidelines that we would like you to be aware of…

  • All special orders need to be made in person visiting a shop.
    All special orders are to be paid in full prior to ordering.
    All special order sales are final and cannot be refunded (unless they are faulty)

I think a product I've bought from you is faulty, what should I do?

Firstly, apologies you are having to contact us in these circumstances, in the first instance please complete the warranty service form here contact customer services or pop in the store you bought the product from, we will be pleased to help.

Important – Please contact us using warranty service for a pre-paid returns label before sending a faulty item back. We are unable to refund your return postage costs unless you have done so.

If your product is faulty and requires sending back to us then we will send you a pre-paid returns label – simply attach to the parcel and drop into your local Post Office or Collect+ shop. For larger heavier orders like tents & camping furniture etc we can arrange for courier collection if required.

Where are your stores located?

We have three stores in Taunton, Exeter and Bristol and usually do pop up tent and camping events in the Spring and Summer, click here for all store details

How can I return an order to you?

You can return a new and unused item for a refund within 30 days, a returns for is included in your parcel. You are welcome to use whichever returns service you prefer or drop the parcel into one of our stores. Click here for full returns info

How can I track my parcel?

We ship using Royal Mail Tracked 48 or DPD Courier – both are tracked services and can be looked up online using the tracking number you have been emailed.

Click here for Royal Mail Tracking

Click here for DPD Tracking

I've seen a better price on a different website, do you price match?

We have a commitment to offering market-leading prices and providing the best value possible for our customers. If you do find a competitors price to be cheaper we will do our best to match it

Go to the product you wish to match a price for and click the [Price Match] button

Our price match terms..

The price match features two like-for-like products. Same year/season, same size, same style/colour/spec etc.

The product is in stock at the competitor’s website.

Delivery costs are taken into account and added to the price match total.

The product(s) in question must be available for home delivery

Products must be sold by an authorised UK retailer of that brand or product.

Do you offer military and forces discount?

We offer a 10% in store discount  off the rrp.

We are unable to offer this online as lots of our prices have already been discounted. The saving applies to the regular retail price of products and has some exclusions e.g any sale, special offers etc. Please contact a store for more details.

Do you sell gift vouchers?

We do!

Click here to buy an E-Gift card – usable online or in store. You can choose email or home delivery. Note the E-Gift card purchase is not instant as sales need to be verified during our normal working hours.

Do you do voucher codes?

We do occasionally offer voucher code savings, either individually to customers or more widely emailed out in a promotion. A list of all current valid codes can be found here.

Sign up to our email newsletter to get offers and sales right in your inbox.

How does Collect+ work for returns?

We have partnered with Collect + to offer easy returns. Customers love the convenient of organising a return and dropping it off at the local Collect + store.

Collect+ costs £4.49 upto 10kg and 60x50x50cm click here, put your order number in and buy a label.

Delivery to us typically takes 3-4 working days and you can track this progress online.

What do you do with my data?

We take the use and security of our customer’s data seriously. We do not sell, share or distribute your details with any other organisations for marketing purposes.

When you order online we use the details given to deal with and deliver the products to you so will share this with delivery, payment, review and order processing partners.

If you have opted in to our email newsletter an unsubscribe link is included in every email we send.

Click here for our full Privacy Policy.

What are your terms and conditions please?

Click here for our full terms and conditions.

Any aspect of dealing with Taunton Leisure can be put in writing to

Taunton Leisure Ltd

Victoria House

Taunton

TA1 3FA

Can I use my Privilege Card online?

Unfortunately we are unable to accept Privilege cards online at this time. If you wish to place an order using your card and can’t get to a store then please call us on 01823 272121 (option 1) Mon – Fri 9am – 5pm.

For info on in store Privilege Card then CLICK HERE

What other countries do you ship to?

We ship to selected European countries with delivery from £9.95.

Click here for our full European Delivery info.

Do you ship to BFPO?

We can ship selected products to BFPO addresses.

We use Royal Mail Forces Commercial delivery services and this costs £9.95, delivery is subject to weight and volume restrictions.

At this time we are unable to remove VAT from eligible BFPO locations, if you wish to request this please contact customer services after you have placed an order.

Click here for full BFPO info

What's your policy for selling knives and bladed products?

Taunton Leisure sells bladed products for outdoor, survival and trail use. Whether buying online or in store all bladed products should be used responsibly and appropriately.

When placing an order for a bladed product you are confirming you are over the age of 18. We reserve the right to challenge and ask for identification in store. Delivery online will require a signature on receipt. We reserve the right to refuse a sale or cancel an order at our discretion.

The tools and bladed products we sell are supplied for outdoors, camping or climbing use and form an essential part of equipment for responsible mountaineers, campers, fisherman, backpackers and survival enthusiasts. However it is worth familiarising yourself with the law for carrying and use of knives and blades.

Click here for the latest .gov info.

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