Am I eligible?
To apply for finance you must be: At least 18 years old. A permanent UK resident. In regular employment (minimum of 16 hours per week) including self-employed, or living with your spouse/partner who is in regular employment. In receipt of a pension if you are retired. Able to confirm sufficient income if you are registered disabled.
Who provides your finance?
Our finance provider is V12 Retail Finance.
Can I get my finance order delivered to an alternative address?
Finance orders can only be shipped to your billing address for security reasons. We have a range of delivery options online to allow flexible times and dates (so you don't have worry about missing it). Alternatively you can apply for finance in-store to collect at a time convienient to you.
Is there a limit to the amount I can spend?
The maximum you can spend when applying for finance is £15,000 per order.
When is my first finance payment taken?
Your first finance payment will be taken 1 month after we dispatch your item(s) to you.
Can I pay the remainder of the loan off early?
Yes you can. You will need to call V12 on 02920 468900.
Can I return an item I bought using finance for a refund?
You can return any item, even if purchasing using finance. Follow our normal returns procedure (see here) and we will notify V12 finance. It will then take V12 between 3-5 days to cancel your finance and refund your deposit plus any previous payment.
Please note: you can't return an item on finance if it reduces the value of your basket to below £250 or if muliple items were purchased using the same finance.
Can I return an item I bought using finance for an exchange?
We can an exchange a like-for-like item or a different product of the same value. Or, we can offer you a voucher of the same value as the item(s) you are returning. This voucher can be used for any item
Taunton Leisure Limited acts as a broker and not the lender and only offers finance from Secure Trust Bank PLC T/A V12 Retail Finance. Taunton Leisure Limited is authorised and regulated by the Financial Conduct Authority, Registration Number 796446. Not all products offered by Secure Trust Bank T/A V12 Retail Finance are regulated by the FCA. Subject to age, status and affordability, minimum spend applies.