Delivery

Free UK Delivery when you spend over £50*

Order by 3pm Mon - Fri for same day dispatch*

Free Standard Delivery

Royal Mail Tracked 48 Delivery

For orders over £50
(£3.95 for orders below)

2 - 3 working days via Royal Mail Tracked 48
Royal Mail deliver Mon - Sat
Order by 3pm Mon - Fri for same day dispatch

All available options for your order will be shown when you checkout.

We'll always ship an order by the best value service to the customer but free delivery excludes Highlands & Islands for orders over 20kg or 61cm in length due to Royal Mail restrictions.

DPD Courier Delivery

DPD Courier

Free DPD delivery for orders over £200
(£4.95 for orders below)

Delivered Next working day via DPD Courier
Saturday / Sunday Delivery £9.95
Order by 3pm Mon - Fri for same day dispatch

All available options for your order will be shown when you checkout.

Saturday / Sunday not available for all products. Highlands & Islands not available for all products, is a 2 day service and will incur additional delivery charge, calculated at checkout.

European Delivery

European Delivery

Delivery to Europe from £9.95
(in 2 - 5 working days)

We ship using DPD International Courier

Order by 3pm Mon - Fri for same day dispatch

All available options for your order will be shown when you checkout.

The weight / size of your order will determine the delivery cost. European delivery is not available for all products, please refer to the full table for countries, rates and delivery timescales.

DPD Predict Service

Included with all UK DPD deliveries, easily managed from your smartphone.

DPD Predict Service

Once your parcel has been dispatched...

  • Get SMS and email tracking updates
  • 1 hour delivery window on the morning of delivery
  • Select an alternative delivery date
  • Opt for delivery to a nominated neighbour
  • Advise the driver a specified safe place to leave your parcel
  • Choose to collect the parcel from your local DPD depot
  • Choose to collect the parcel from a local DPD pickup shop
  • Upgrade delivery to before 10, before 12, afternoon or a Saturday

All from your smartphone when you get an SMS or email.

Coming Soon: Free Click & Collect

Pick up your order from one of our stores

Choose Click & Collect delivery choice when you checkout, complete your purchase as usual and the store will get in touch to confirm when it's ready to collect.

You can check the available stock in the store on each product page.

Stock level are updated online regularly and orders are dealt with between 9am - 5pm when the stores are open for business...more info

FAQ's

If you don't find the answer to your question then click here to email us your query.

Can you send my delivery to an alternative address?

We are happy to send to a work or alternative address – you can manage your address book at checkout when placing your order or anytime for subsequent orders from ‘My Account’ (link top right of every page).

If you wish to change the delivery address after placing an order, but before it’s been dispatched, please contact customer services asap on 01823 275121 we’re open Mon – Fri 9am – 5pm.

What are your contact details?

Click here for our store contact details – for online and mail order customer services please email any time on [email protected] or call us Monday – Friday 9am – 5pm on 01823275121 (option 1)

I live in a Highlands & Islands location, how much will delivery be?

We will always try to deliver your order using our Royal Mail Tracked 48 service, which is free for orders over £50. This service is up to 20kg and 61 x 46 x 46cm.

For larger weights and dimensions we have to use DPD which add a surcharge to these destinations, this will be calculated at checkout but if you have any questions please contact customer services.

When will my order arrive?

Standard delivery is 2 – 3 working days from dispatch (with 90% arriving in two days). DPD courier services are next working day for standard UK addresses and two days for Highlands and Islands. Weekend nominated day delivery also available for extra charge.

Unless otherwise advised when you checkout we dispatch all order placed by 3pm on the same day (Mon – Fri excluding Bank Holidays)

Can you leave my parcel in a safe place, in a shed, back garden, or with neighbour?

Yes, we are able to leave items in a safe place. Please do as following:

FOR ROYAL MAIL DELIVERIES: Please enter your safe place in the Order Notes – Delivery Instructions section at stage 2 of the checkout process. At the moment this box only allows 30 characters, so keep your description snappy!

FOR DPD DELIVERIES: DPD offer a variety of ways to customise and personalise your delivery. Instructions regarding safe places for deliveries or other requests are handled by the customer through the DPD predict service. Links to these features are provided via text & email after your order has been dispatched.

Be sure to add in your email/SMS info for this function. We have no facility for adding information to any DPD orders once they have been dispatched.

I've seen a better price on a different website, do you price match?

We have a commitment to offering market-leading prices and providing the best value possible for our customers. If you do find a competitors price to be cheaper we will do our best to match it

Go to the product you wish to match a price for and click the [Price Match] button

Our price match terms..

The price match features two like-for-like products. Same year/season, same size, same style/colour/spec etc.

The product is in stock at the competitor’s website.

Delivery costs are taken into account and added to the price match total.

The product(s) in question must be available for home delivery

Products must be sold by an authorised UK retailer of that brand or product.

Can I change the delivery address once the parcel has been sent?

For deliveries sent with Royal Mail we are unable to amend the address once the parcel has left us.

For DPD Delivery  the best option is for you to manage the delivery process through the Predict service whereby you can opt for upgrade delivery, safe place, nominated neighbour, Pick Up shop and more. Changes of address that involve the parcel going to another depot may incur a charge.

How can I track my parcel?

We ship using Royal Mail Tracked 48 or DPD Courier – both are tracked services and can be looked up online using the tracking number you have been emailed.

Click here for Royal Mail Tracking

Click here for DPD Tracking

What other countries do you ship to?

We ship to selected European countries with delivery from £9.95.

Click here for our full European Delivery info.

Do you ship to BFPO?

We can ship selected products to BFPO addresses.

We use Royal Mail Forces Commercial delivery services and this costs from £9.95, delivery is subject to weight and volume restrictions.

At this time we are unable to remove VAT from eligible BFPO locations, if you wish to request this please contact customer services after you have placed an order.

How much is delivery?

Standard UK delivery is free for orders over £50 and £3.95 for orders below, faster delivery options available.

Our standard terms and conditions for all deliveries.

All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you as soon as possible. Outstanding orders / items can be cancelled at any time prior to dispatch.

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within 2 working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory.

In the event an order / delivery is not received you must advise us within 5 working days of the shipping date as advised by email / sms. All orders are sent with tracking in order we can confirm safe delivery.

We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Highlands & Islands Delivery

Delivery to Highlands & Islands & Offshore UK postcodes below can attract an additional surcharge depending on the shipping method.

If the total parcel weight is below 20kg and within the maximum dimensions allowed (61cm long), orders will be sent by Royal Mail. If your order is over these weights or sizes we will have to ship by DPD courier and will attract a higher delivery charge.

Postcodes included below attract a surcharge from our couriers. We will use the best value service for customers and ship using Royal Mail, where this is not possible an extra shipping charge will be payable

AB31 - 35, AB41 - 45, AB51 - 54, AB36 - 38, AB55 - 56
all BT
FK17 - 99
G83,
all GY
HS0 - 9
all IV
all JE
KA 27 - 28
KW 0 - 99
PA 20 - 99
PH 17 - 99
TR21 - 25
all ZE

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