We stand by the quality and performance of the products we sell, as a genuine stockist we offer manufacturer extended guarantees where applicable.
For faulty products and warranty, please complete the claim form below, you'll need your order number and some pictures when appropriate.
Please don't send a product back without contacting us first using the claim form.
Please read the FAQ's below before considering a return.
FAQ's
How do I return a product I’ve bought from one of your stores?
We are unable to accept any store returns at this time. Please keep hold of the product and receipt for when our stores are open again. We have a 90 day returns policy but should your purchase be outside this period as a result of this closure we can still accept a return.
Click here for the full Coronovirus information for Customers
What about a return or a warranty for something I’ve bought from you online?
You may wish consider if the item you need to return from an online order or warranty issue needs to be sent now. Many of our suppliers are not accepting warranty returns for inspection / repair at present. Our advice would be to hold on to the item and get in touch when things get back to normal, we will of course update this info page as and when this happens.
Please note for warranty returns, if you still return something, you will have an extended time to wait for a resolution.
Privacy Notice
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