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Repair your pole with this replacement 11mm fibreglass tent Vango pole set, includes all you need to thread & replace poles.
Vango

Vango Fibreglass Replacement Tent Pole Set - 11mm x 65cm

£8.08  £9.50  15% off
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Pre-Order

With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

You Pre-Order is prioritised (at no additional charge); meaning that, as soon as the product arrives with us, we can wrap it straight back up and get it sent out to you - it often never even hits the stock room shelves!

Pre-Launch

With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery Dates

Estimated Delivery Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery Dates provided on product pages.

The Current Estimated Delivery Date is Undetermined
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You will earn of rewards points to spend on your next purchase from us, anything online and instore when you purchase this item.

Easy 90 day returns

Simply return the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt

Easy 90 day returns

Simply return the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt.

Please refer to our full returns terms and conditions in the FAQ section for information on tents, climbing gear, underwear and footwear for further guidance.

You are welcome to use Royal Mail or whichever delivery or service is convenient to return your order to us. Please retain proof of posting or tracking receipt in case of query.

Taunton Leisure - Returns
Victoria House
Victoria Street
Taunton
TA1 3FA


Collect+ Returns

Easy and convenient returns with Collect+ (you're welcome to use any service you wish like Royal Mail, Hermes if you prefer)

For items under 60 x 50 x 50cm and 10kg

There are over 5,800 Collect+ stores often open 7 days a week.

1: Pack your itemand complete returns form
2:
Buy a returns label for £4.49 at Collect+
3: Drop off at Collect+ shop and get a receipt

Collect+ is a service separate to Taunton Leisure, click here for their terms & conditions.


Warranty / Service

Please include as much information as possible to help us fully understand the issue.

We stand by the quality and performance of the products we sell, as a genuine stockist we offer manufacturer extended guarantees where applicable.

For faulty products and warranty, please complete the claim form, you'll need your order number and some pictures when appropriate.

If you have an item purchased from one of our stores, please contact the respsective store directly.

Please don't send a product back without contacting us first using the contact form.

If after receipt of your claim form the product needs to be returned to us we will provide a pre-paid returns label or arrange collection for larger / heavier items, customer services will advise when we receive you claim form.

For technical faults or repairs we use the services of the original manufacturer or nominated agentfor inspection, testing and high quality guaranteed repairs. Please allow a reasonable timescale for completion of this process, customer services can advise further.

CLICK HERE for a Warranty Form


FAQ's

I think a product I've bought from you is faulty, what should I do?

Firstly, apologies you are having to contact us in these circumstances, in the first instance please contact customer services, use our warranty service or pop in the store you bought the product from, we will be pleased to help.

Important– Please contact usfor a pre-paid returns label before sending a faulty item back. We are unable to refund your return postage costs unless you have done so.

If your product is faulty and requires sending back to us then we will send you a pre-paid returns label – simply attach to the parcel and drop into your local Post Office or Collect+ shop. For larger heavier orders like tents & camping furniture etc we can arrange for courier collection if required.

How can I return an order to you?

You can return a new and unused item for a refund within 90 days, a returns form can be found at the top of this page. You are welcome to use whichever returns service you prefer or drop the parcel into one of our stores.

How do I exchange an item for a different size?

The easiest method is place and order the correct size and simply send the incorrect ones back for a refund. We can process an exchange but can't reserve stock awaiting the return. To do this return your order to us with the returns form, tick the box for exchange and include a detailed description of the size and colour you wish to exchange this for.

Once received we will check the stock of your requested item and dispatch the exchanged item to you.

You will receive an email with your tracking information after dispatch.

How does Collect+ work for returns?

We have partnered with Collect + to offer easy returns. Customers love the convenience of organising a return and dropping it off at the local Collect + store.

Collect+ costs £4.49 upto 10kg and 60x50x50cm click here, put your order number in and buy a label.

Delivery to us typically takes 3-4 working days and you can track this progress online.

Full Terms & Conditions

We don't offer free returns for unwanted or unsuitable orders back to us, you're welcome to drop an order back into one of our stores.

All goods must be in a new and unused condition. All product packaging, labels and tags must be included. For unwanted items the order will be refunded excluding any delivery charges. Please don't write or stick returns labels to the product packaging itself but use an outer bag or box.

Tents, awnings, canopies & extensions - Please note that once a tent, awning, canopy or extension has been pitched outside we are unable to accept it back under the 90 day return policy as it not in a new and unused condition. Please check tent dimensions, floor plans and details carefully or if you are unsure please visit one of our stores or shows to view before purchase.

Footwear - Please note in the case of footwear returns please use outer packaging to send the product back. Any shoe boxes defaced by parcel tape, stamps, writing or our returns address etc on will not be accepted and will be returned back to you.

Climbing Equipment - Safety equipment (climbing gear such as, but not restricted to, harnesses, helmets, ropes, hardware & slings) must be returned in brand new and unused condition as per our returns policy. All packaging including tags and instruction manuals must be present, otherwise we will not be able to accept your return. This is for your own safety and the safety of others.

Underwear - For hygiene reasons we are unable to offer a refund on briefs, boxers and other underwear returned to us as we are unable to resell these to other customers. Please check the size-chart listed on the product page carefully before ordering underwear, if you require any more detailed sizing assistance then please get in touch and will be happy to measure etc as you require.

Electronics/ data products - returns policy excludes CD/DVD disks, memory cards & data products or any electronic products such as GPS or watches once registered or activated.

Faulty or warranty returns- please go to the Warranty / Service page and complete the claim form is required.

Consumer Contracts Regulation - UK Only (Formally know as Distance Selling Regulations)

You have a right to cancel your order within a fourteen working day cooling off period following the day after the date of delivery for any unused item purchased through the website under the Consumer Contracts Regulations. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.

To cancel your order using the Consumer Contracts Regulations, you must e-mail or write to us with your details and order number and state that you are cancelling your order and claiming your rights under these regulations. You must take reasonable care of the items, retain all original packaging and must not use them. All goods are returned at your own expense unless the item is deemed faulty or incorrect.

You will receive a refund within fourteen days of your notice to cancel. We advise customers to return a product with the original packaging to insure that the product is not damaged on its return journey.

Returning an order for refund under our 90 return policy without contacting first as set out above does not mean you have claimed your rights under these regulations.

Vango Fibreglass Replacement Tent Pole Set - 11mm x 65cm

Season : S20

Brand : Vango

Code : P-2150-19

There are times when you may, unfortunately, experience a pole split or shatter when your tent is under the heavy load of gale force winds and poor weather conditions.

This set features 5 poles measuring 11mm by 65cm, a spare ferrule, 4m of shock cord and a cord threader.

Technical Information

Fibreglass Pole Repair Instructions

Your pole is made up of sections and an elasticated cord. The cord runs through each section and is simply knotted at either end.

1. Measure the section or sections which are to be replaced (the new section will need to be cut to length). Cut the new section to the length measured. We would recommend using a small hacksaw. Once cut, the end should be filed or sand papered smooth. Tip- When cutting a new fibreglass pole, cut halfway through then turn the pole round and complete the cut from the opposite end. This will help prevent splinters

2. Untie the knot at one end of the pole.

3. Remove the sections one at a time until you reach the section that needs to be replaced (when it is time to re-assemble the pole it is important that the sections are put back in the same order- Tip- it may be beneficial to use numbered stickers on the sections so there is no doubt of the order).

4. Add in the new section / sections and re-thread the cord back through the sections and tie a knot at the end. (Use tweezers to reach into the sleeve and grab the knot if required).

from vango.co.uk

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  • Vango Fibreglass Replacement Tent Pole Set - 11mm x 65cm Reviewed by Rob,  On 29/08/2019 02:29

    5
    "Found afterr online search! Great price speefy delivery! Excellent! Tent like new after easy fix! Icarus 500 ready for action!!"
  • Vango Fibreglass Replacement Tent Pole Set - 11mm x 65cm Reviewed by john,  On 31/08/2020 17:01:50

    5
    Great price and super fast delivery next day by dpd when needed urgently. fantastic service and kept updated at every stage
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  • Question asked by Ernest on Jul 26 2020 7:15AM
    We think the Icarus model uses a mix of 11mm and 12.7mm poles we would recommend measuring the diameter of your existing poles just to be sure.
  • Home Camping & Accessories Vango Tent Poles & Tubes
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