General

These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with the Taunton Leisure. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
By using this site you are agreeing to these terms and conditions.

Orders
We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (unsecure), post, fax or through any of our stores. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Visa Debit, Maestro and Paypal. If the issuer of your card / PayPal refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card or PayPal  payment in the name of the registered cardholder.

Click here to download an order form for postal orders

HM Forces BFPO Orders
We are not currently able to accept online orders for HM forces BFPO delivery, however we are pleased to accept telephone orders through the Taunton Store. Please call 01823 332987. Mon - Sat 9am - 5.30pm.
Deliveries to BFPO addresses are charged at our normal rates and are sent via the Forces internal mail service at Mill Hill. Individual members of HM Forces serving in EU countries (excluding The United Kingdom and Northern Ireland ) will be charged VAT on any order unless: goods are for the personal use of the individual or their dependants, or for individual use on official duties and goods are delivered to an EU country. Every order must be accompanied by a declaration that the individual is a member of HM Forces serving within the EU and that the above conditions apply.

Delivery
Key  delivery  points are below -

• Click here for our delivery options & costs
  
• Please note we only dispatch to the UK and some European countries.
• Europe, Islands, the Highlands of Scotland and Northern Island attract a higher charge for delivery from our carrier.
• Delivery to these postcodes* attract an additional surcharge. If once we have processed the order the total parcel weight is above 15kg or over the allowed Royal Mail dimensions we will ask for additional payment for shipping to allow for courier delivery.
• Deliveries to Europe may incur higher charges depending on the weight and value of the items ordered. You will be contacted if there is additional postage to pay.
• All deliveries will need to be signed for.

We aim to dispatch your order within one day of receipt and depending on the value & weight of your order it will be sent on a first class Royal Mail / Royal Mail Tracked or next day courier delivery. If you would like to request urgent dispatch such as before 10am or Saturday delivery there are other options at checkout, any queries please give us a call.

All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you before the end of the next working day and try to advise you of the expected delivery date. If no delivery date is available, or the item is sold out and we are unable to supply your order, then we will discuss with you an alternative if possible otherwise a  full refund will be processed. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Postcodes included below attract surcharge - see above.

AB37 , HS1 - 9,

IV 41 - 49, IV 53, 55, 56,

KA 27 - 28, KW 15 - 17,

PA 20 - 38, PA 41 - 49, PA 60 - 78,

PH 36, PH 42 - 44, PH 49 - 50

TR21 - 25

ZE1 - 3 

Mail Order & Online Returns and Exchanges
We want you to be entirely satisfied with every purchase made from Taunton Leisure and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it, please download a returns form - see below, and return it to us within 28 days.  We advise customers to return a product 'with' the original packaging to insure that the product is not damaged on its return journey. We will then exchange or refund the cost of the item(s).

Please note: safety equipment (climbing gear such as, but not restricted to, harnesses, helmets, ropes, hardware & slings ) are non-exchangeable and non-returnable, unless incorrectly sent or faulty. The return policy excludes CD/DVD disks, memory cards & data products, and for hygiene reasons, underwear such as briefs / boxers / boy shorts.  Please email us for more details before purchase if you are unsure.

All goods must be in a new and unused condition together with a copy of your original receipt. If you wish to return any item because you feel it is faulty, please give us some details of the fault on the returns form and send it back to us together with the item. We will then contact you to resolve the matter . We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.

Shop Returns and Exchanges
If the product you buy is unsuitable then please return the item within 28 days (14 for sale items) of purchase with your receipt and we will be happy to offer a refund or exchange, provided the item is returned in a perfect unused condition with all relevant packaging and tags. Some products are excluded from this policy – items specially ordered for you, CD/DVD disks, memory cards & data products and for hygiene reasons underwear such as briefs / boxers / boy shorts. Ask staff for more details before purchase if you are unsure.
This offer does not extend to personal protective equipment such as, but not limited to, ropes, harnesses, protection and other climbing equipment. These are safety items covered by PPE (Personal Protective Equipment) legislation that requires us to guarantee the quality, condition, storage and use of any product we sell. Once a safety product purchased has left the store we are unable to satisfy these criteria and therefore no returns are permitted.
We apologise for any inconvenience this may cause and would suggest purchase of Gift Vouchers as an alternative.

Click here for form for Online or Mail Order returns

The returns address is

Webstore
Taunton Leisure Ltd
The Basement
Victoria House (via Viney Road)
Victoria Street
Taunton
TA1 3FAF

Tel 01823 275121 (for help and advice please call between 9 and 5pm Monday to Friday)

Distance Selling Regulations
You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.

To cancel any item, you can email, fax or write to us with your details and order number. You must take reasonable care of the items, retain all original packaging and must not use them.  All goods are returned at your own expense unless the item is deemed faulty or incorrect.

You will receive a refund within thirty days of your notice to cancel. We advise customers to return a product with the original packaging to insure that the product is not damaged on its return journey

Products, Prices & Content
Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.
All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
We reserve the right to alter our prices and specifications without notice.

Ownership of Goods
All items supplied to the customer remain the property of Taunton Leisure until final payment of all sums owing in respect of those goods has been received in full by us.

Comments & Complaints
If you wish to comment or complain about any aspect of your dealings with us please write to

Webstore
Taunton Leisure Ltd
Victoria House
Victoria Street
Taunton
TA1 3FA

Privacy Policy
This privacy policy covers all Taunton Leisure stores and all aspects of using www.tauntonleisure.com
We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you upto date on products, services or promotions we run from time to time. You can opt out of this at any time, either write to us or click the unsubscribe link at the bottom of the e-mail newsletter.
We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition. All information is collected lawfully and in accordance with the Data Protection Act 1998.
The type of information that we will collect will include - Your title and name, Known address, Contact telephones numbers, E-mail address, Order and Payment details
Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data.
Your personal data will not be passed onto any other party.
Our website contains links to third party websites operating their own terms and conditions and privacy policies. Taunton Leisure is not responsible for any content on third party websites
Cookies are placed / collected to enable functionality of your shopping basket and to recognise you when you shop again.

WEEE Regulations and our policy.

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. 
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Taunton Leisure Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new electric camping lantern from us we would accept their old lantern and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

If you have any questions or wish to return an item under these regulations then please contact us.

Security
We want you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright ©
The contents of this site and other publications from Taunton Leisure Ltd are owned or licensed to Taunton Leisure or are used with permission by the owner. Reproduction strictly by permission only

Taunton Leisure Ltd
Victoria House
Victoria Street
Taunton
TA1 3FA

Company No.3603607
Vat Reg. 720970835