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Returns & Exchanges

Returns & Exchanges

We offer a full 28 day money back guarantee.

Click here for a returns form

Sorry we don't offer free returns of the goods back to us however for UK orders we won't charge to post clothing & footwear size exchanges back to you for the first exchange*

You can return items to any Taunton Leisure store if you prefer, please take your delivery note / invoice with you as returns can't be processed in store without it.

If you wish to return an item for exchange or you have decided not to keep it, please click here for a returns form and return it to us within 28 days.  We advise customers to return a product with the original packaging to insure that the product is not damaged on its return journey. We will then exchange as per your instructions on the returns form or refund the cost of the item(s), excluding the postage costs to you.
Important Points to Note 

Please note: safety equipment (climbing gear such as, but not restricted to, harnesses, helmets, ropes, hardware & slings ) are non-exchangeable and non-returnable, unless incorrectly sent or faulty.

The return policy excludes CD/DVD disks, memory cards & data products, and for hygiene reasons, underwear such as briefs / boxers / boy shorts.  Please email us for more details before purchase if you are unsure.

All goods must be in a new and unused condition together with a copy of your original receipt.

*First exchange of sizing offer is for UK orders only & is subject to our usual postage terms for Highlands, islands etc. Click here for more info
If you think an item you have bought from us is faulty 

Firstly sorry that something you have bought from us is not performing as expected, here's how we can sort it out -

In the first instance please contact customer services by phone or email (contact details below) to let us know and we will discuss with you the best method to resolve it as quickly and efficiently as possible.

If your product is faulty and requires sending back to us then we will send you a pre-paid Royal Mail returns label - simply attach to the parcel and drop into your local Post Office. For larger heavier orders like tents & camping furniture etc we can arrange for courier collection if required.

Important - Please contact us for a pre paid returns label before sending a faulty item back as we are unable to refund your return postage costs unless you have done so.
Contact us Our returns address

Email: webstore@tauntonleisure.com

Tel: 01823 275121

Customer Services open Mon - Fri 9am - 5pm

 Returns
Taunton Leisure Ltd
Victoria House
Victoria Street
Taunton
TA1 3FA

Shop Returns Policy
  • We offer a full money back guarantee
  • You have 28 days in which to return your order (NOTE - 14 days for Sale items)
If the product you buy is unsuitable then please return the item within 28 days (14 for sale items) of purchase with your receipt and we will be happy to offer a refund or exchange, provided the item is returned in a perfect unused condition with all relevant packaging and tags. Some products are excluded from this policy – items specially ordered for you, CD/DVD disks, memory cards & data products and for hygiene reasons underwear such as briefs / boxers / boy shorts. Ask staff for more details before purchase if you are unsure.

This offer does not extend to personal protective equipment such as, but not limited to, ropes, harnesses, protection and other climbing equipment. These are safety items covered by PPE (Personal Protective Equipment) legislation that requires us to guarantee the quality, condition, storage and use of any product we sell. Once a safety product purchased has left the store we are unable to satisfy these criteria and therefore no returns are permitted. We apologise for any inconvenience this may cause and would suggest purchase of Gift Vouchers as an alternative.

Distance Selling Regulations
You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.
To cancel any item, you can e-mail, fax or write to us with your details and order number. You must take reasonable care of the items, retain all original packaging and must not use them. All goods are returned at your own expense unless the item is deemed faulty or incorrect.

You will receive a refund within thirty days of your notice to cancel. We advise customers to return a product with the original packaging to insure that the product is not damaged on its return journey