Mail Order & Online Returns

• We offer a full money back guarantee
• You have 28 days in which to return your order
• You will have to pay the return cost postage back to us however clothing & footwear size exchange return postage to you is free for the first exchange*
• You can return items to any Taunton Leisure store if you prefer.
• We use either Royal Mail or DPD Courier depending on weight , location etc.

We want you to be entirely satisfied with every purchase made from Taunton Leisure and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it, please download a returns form - see below and return it to us within 28 days.  We advise customers to return a product with the original packaging to insure that the product is not damaged on its return journey. We will then exchange or refund the cost of the item(s), excluding the postage costs.

Please note: safety equipment (climbing gear such as, but not restricted to, harnesses, helmets, ropes, hardware & slings ) are non-exchangeable and non-returnable, unless incorrectly sent or faulty. The return policy excludes CD/DVD disks, memory cards & data products, and for hygiene reasons, underwear such as briefs / boxers / boy shorts.  Please email us for more details before purchase if you are unsure.

All goods must be in a new and unused condition together with a copy of your original receipt. If you wish to return any item because you feel it is faulty, please give us some details of the fault on the returns form and send it back to us together with the item. We will then contact you to resolve the matter . We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.

*Subject to our usual postage terms for Highlands, islands etc. Click here for more info

Returns Points for shops in brief

• We offer a full money back guarantee
• You have 28 days in which to return your order (14 days for Sale items)

If the product you buy is unsuitable then please return the item within 28 days (14 for sale items) of purchase with your receipt and we will be happy to offer a refund or exchange, provided the item is returned in a perfect unused condition with all relevant packaging and tags. Some products are excluded from this policy – items specially ordered for you, CD/DVD disks, memory cards & data products and for hygiene reasons underwear such as briefs / boxers / boy shorts. Ask staff for more details before purchase if you are unsure.

This offer does not extend to personal protective equipment such as, but not limited to, ropes, harnesses, protection and other climbing equipment. These are safety items covered by PPE (Personal Protective Equipment) legislation that requires us to guarantee the quality, condition, storage and use of any product we sell. Once a safety product purchased has left the store we are unable to satisfy these criteria and therefore no returns are permitted. We apologise for any inconvenience this may cause and would suggest purchase of Gift Vouchers as an alternative.

Please click here to download a returns form

The returns address is

Webstore
Taunton Leisure Ltd
The Basement
Victoria House (via Viney Street)
Victoria Street
Taunton
TA1 3FA

Tel 01823 275121

Distance Selling Regulations
You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.
To cancel any item, you can e-mail, fax or write to us with your details and order number. You must take reasonable care of the items, retain all original packaging and must not use them. All goods are returned at your own expense unless the item is deemed faulty or incorrect.

You will receive a refund within thirty days of your notice to cancel. We advise customers to return a product with the original packaging to insure that the product is not damaged on its return journey