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Returning faulty items bought from us

Returning faulty items bought from us

If you think an item you have bought from us is faulty

Sorry you feel something you have bought from us is not performing as expected, here's how we can sort it out -

In the first instance please contact customer services by phone or email (contact details below) to let us know and we will discuss with you the best method to resolve it as quickly and efficiently as possible.

If your product is faulty and requires sending back to us then we will send you a pre-paid Royal Mail returns label - simply attach to the parcel and drop into your local Post Office. For larger heavier orders like tents & camping furniture etc we can arrange for courier collection if required.

Important - Please contact us for a pre paid returns label before sending a faulty item back as we are unable to refund your return postage costs unless you have done so.

 

Contact us Our returns address

Email: webstore@tauntonleisure.com

Tel: 01823 275121

Customer Services open Mon - Fri 9am - 5pm

Webstore
Taunton Leisure Ltd
The Basement
Victoria House (via Viney Street)
Victoria Street
Taunton
TA1 3FA