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Collect in Store Help

Collect in Store Help

 Collect in Store service for our Taunton, Exeter, Bristol & Sanders locations

How do I place a Collect in Store Order?

Browse our products and add items to your basket as usual. When you are ready to place your order then Click on 'Your Shopping Bag' to checkout.

Select delivery option 'Collect in Store' and choose a branch that you want to collect your goods from.

You will need to be registered on tauntonleisure.com in order to place a Collect in Store order. So if you are an existing customer then sign in to your account or if you haven't shopped with us before online then click 'I'm a New Customer' and give us some details.

You can review your order then if you are happy then click 'Reserve for Collection', you will be given a Reservation number and we'll send you an email with details of your order on. Payment is made in store when you collect your goods.

When will my Collect in Store order be ready?

We will call you when your order is ready for collection. Not all products are in stock in all stores all of the time so this may take a few days if we have to transfer products in from another location however orders are typically ready within 1 working day. If you have a query then please call the branch you have selected to collect from.

I have a Privilege Loyalty Card - do I get my points on Collect In Store purchases?

Yes, as you pay in store for your Collect order just present your Privilege Card (or sign up for one) to get your points as normal, you can also redeem points when you pay too.

How long do I have to collect an order?

Uncollected orders will be returned to stock 7 days after we have called you to confirm it's ready to collect.

I've changed my mind how do I cancel a Collect in Store Order?

Simply reply to the email you have received with the reservation details on with a quick note to say 'Cancel my Order'.

Why is something I want to order is not available to Collect in Store?

The vast majority of our range is available to Collect in Store but products with low stock or end of line may not be, sorry for any inconvenience caused. You may still make an enquiry about a product direct to one of the stores below. If you quote the product code (just above the picture on the product page) this will assist them in finding the details more quickly.

How do I change something on a Collect in Store order?

Contact the branch you have chosen to collect from with details of what you would like to happen, and they will help you. Contact details below.

Taunton Store Tel 01823 332987 tauntonshop@tauntonleisure.com
Exeter Store Tel 01392 410534 exetershop@tauntonleisure.com
Bristol Store Tel 0117 9637640 bristolshop@tauntonleisure.com
Sanders Gardenworld Tel 01278 761116 sanders@tauntonleisure.com